ONE Luxury Green Velvet 3-Seater Sofa with Ottoman Set

At STOREONE, customer satisfaction is important to us. If you experience any issue with your order, you may submit a refund or return request through your account dashboard or by contacting our support team.

To ensure a fair and transparent process, customers must provide clear details and proof related to the issue before a refund can be approved.

Refund requests may be accepted for the following reasons:

• Product arrived damaged or broken
• Wrong item received
• Missing items from the order
• Defective or non-working product
• Product significantly different from description
• Parcel lost during delivery
• Duplicate payment or billing issue

Requirements for Refund Approval:

Customers must provide:
• Order number or proof of purchase
• Clear photos or videos of the product
• Photos of packaging and shipping label if applicable
• Detailed explanation of the issue
• Proof showing the condition of the item upon arrival

Important Notes:

• Refund requests must be submitted within 7 days of receiving the order.
• Products must not be intentionally damaged or misused.
• Refunds may be rejected if insufficient proof is provided.
• Certain items such as custom-made, used, or clearance products may not qualify for refunds.
• Approved refunds will be processed back to the original payment method within 5–10 business days.

Our team carefully reviews every request to protect both customers and our business from fraudulent claims. We appreciate your understanding and cooperation.

WhatsApp: +27848586087