1. General Return Period

Customers may request a return within 7 calendar days from delivery or collection.

To be eligible for a return:

• Product must be unused and in original condition
• Free from misuse, neglect, or accidental damage
• Returned with original packaging, manuals, and accessories
• Proof of purchase or order confirmation required

STOREONE GROUP reserves the right to inspect all returned products before approval.

2. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, notify us within 48 hours.

Customers may need to provide:

• Clear product photos
• Packaging photos
• Order number / invoice
• Description of issue

After verification, STOREONE GROUP may:

• Repair the product
• Replace the product
• Exchange the product
• Issue a refund

No extra delivery fees apply for approved claims.

3. Change of Mind Returns

You may request a return within 7 days if:

• Product is unused
• Original packaging is intact
• Item is suitable for resale

Customer is responsible for collection and return shipping costs.

Original delivery fees are non-refundable.

STOREONE GROUP may apply a reasonable restocking fee where applicable.

4. Custom-Made & Personalized Products

The following are generally non-returnable and non-refundable:

• Custom furniture
• Custom-sized products
• Personalized items
• Special-order items
• Products made to customer specifications
• Modified products after approval

Returns for custom products are only considered if damaged, defective, or significantly different from approved specifications.

5. Furniture & Wood Products

Wood is a natural material and may contain:

• Grain pattern variations
• Texture differences
• Natural knots
• Colour variations
• Minor dimensional tolerances

These natural characteristics are not considered defects.

6. Exchange Policy

Exchange requests may be made within 7 days provided:

• Item is unused
• Item remains in original condition
• Original packaging is included

Any price difference must be paid before shipment of replacement product.

Additional shipping charges may apply.

7. Refund Process

Once returned items are inspected, customers will be notified of the outcome.

Approved refunds are processed via original payment method where possible.

Refund timing depends on:

• Bank processing
• Payment provider delays
• Verification requirements

Refunds generally exclude:

• Delivery fees
• Collection fees
• Installation charges
• Assembly fees

8. Items Not Eligible for Return

• Custom-made furniture
• Customized wood products
• Clearance items
• Sale items marked non-returnable
• Products damaged after delivery due to misuse
• Customer-modified products
• Products without proof of purchase

9. Product Inspection Upon Delivery

Customers are encouraged to inspect products immediately upon delivery. Issues should be reported within 48 hours.

10. Cancellation of Orders

Orders may be cancelled before production begins.

For custom orders already in production, deductions may apply for:

• Material costs
• Manufacturing costs
• Design costs
• Administrative costs

11. Limitation of Liability

STOREONE GROUP is not responsible for:

• Normal wear and tear
• Improper use of products
• Incorrect third-party assembly
• Damage from moisture, sunlight, or chemicals
• Commercial losses from delays or misuse

Contact Us

STOREONE GROUP (PTY) LTD

Email: storeonegroup@gmail.com

Website: STOREONE.CO.ZA

WhatsApp: +27 84 858 6087

Please include your order number and detailed issue description when contacting support.

Our Commitment

We strive to provide quality products and excellent service. If a problem arises, we will work with you fairly and professionally to find the best possible solution.