Privacy Policy

1. Introduction

This Privacy Policy explains how STOREONE GROUP collects, uses, stores, discloses, protects and otherwise processes personal information when you visit our website, create an account, purchase products, request a quotation, contact us, use our services or otherwise interact with us.

STOREONE GROUP intends to process personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Where consent is required by law, we will seek appropriate consent. Where processing is permitted on another lawful basis, we may process the relevant information without relying on consent, to the extent permitted by law.

2. About STOREONE GROUP

STOREONE GROUP is a South African furniture manufacturing, wholesale, retail and home décor business.

Website: STOREONE.CO.ZA

Email: STOREONE.COZA@GMAIL.COM

Phone / WhatsApp: +27 84 858 6087

Location: Silverton, Pretoria, Gauteng, South Africa

3. STOREONE GROUP as Responsible Party

For personal information processed for STOREONE GROUP's own business purposes, STOREONE GROUP may act as the responsible party in terms of applicable POPIA requirements.

We determine the purposes and, where applicable, the means for processing personal information required to operate our business, provide products and services, process orders, communicate with customers and comply with legal obligations.

Where third-party service providers process information on our behalf, we seek to use appropriate contractual and security arrangements consistent with applicable law.

4. Personal Information We Collect

Depending on how you interact with STOREONE GROUP, we may collect information such as:

5. Technical & Website Information

When you use our website, certain information may be collected automatically, depending on the technologies enabled on the website.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Website interaction information
• Referring website
• Approximate usage information
• Cookies and similar technologies
• Website performance and analytics information

6. How We Collect Information

We may collect personal information when you:

• Visit our website
• Create or use an account
• Place an order
• Request a quotation
• Submit an online form
• Contact us by email
• Contact us by telephone or WhatsApp
• Subscribe to marketing communications
• Participate in promotions or surveys
• Request customer support
• Otherwise voluntarily provide information to us

Some information may also be collected automatically through cookies, analytics tools, website security technologies and similar technologies.

7. How We Use Personal Information

STOREONE GROUP may process personal information for legitimate and lawful business purposes, including:

• Processing and fulfilling orders
• Confirming and managing payments
• Delivering products
• Arranging courier or furniture deliveries
• Providing quotations
• Providing customer support
• Responding to enquiries
• Managing customer accounts
• Processing refunds and exchanges
• Communicating order updates
• Improving our products and services
• Maintaining website security
• Detecting and preventing fraud or unauthorised activity
• Maintaining business records
• Resolving complaints and disputes
• Complying with legal and regulatory obligations
• Protecting our legal rights
• Sending permitted marketing communications

8. Lawful Processing

STOREONE GROUP aims to process personal information lawfully, reasonably and in a manner that does not unnecessarily infringe the privacy of data subjects.

Depending on the circumstances, processing may be based on a lawful justification recognised under applicable law, including:

• Consent provided by the data subject
• Performance of a contract or steps requested before entering into a contract
• Compliance with a legal obligation
• Protection of legitimate interests where permitted by law
• Protection of another person's legitimate interests where applicable
• Another lawful basis permitted under applicable legislation

9. Direct Marketing & Promotional Communications

STOREONE GROUP may send promotional offers, product information, newsletters, special offers or other marketing communications where permitted by applicable law.

Where applicable, direct marketing by electronic communication will be conducted in accordance with POPIA and other applicable requirements.

You may object to direct marketing or unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting STOREONE GROUP.

10. When We May Share Personal Information

STOREONE GROUP does not sell, rent or trade personal information as a business practice.

Where reasonably necessary and lawful, information may be disclosed to or processed by:

• Courier and delivery companies
• Furniture transportation providers
• Payment service providers
• Banking institutions
• Website hosting providers
• Technology providers
• Website security providers
• Analytics and infrastructure providers
• Professional advisers
• Service providers acting on our behalf
• Government authorities or regulators where legally required
• Other parties where disclosure is permitted or required by law

Third-party service providers may process information only to the extent necessary for the services they provide and subject to applicable contractual, legal or security requirements.

11. Payment Information

STOREONE GROUP currently provides payment through its official FNB EFT banking channel and through Paystack where Paystack payment options are available.

12. Cookies & Similar Technologies

STOREONE.CO.ZA may use cookies and similar technologies for website operation, security, preferences, analytics and performance.

Depending on the technologies used, cookies may help us:

• Remember preferences
• Keep website functions working
• Improve website performance
• Understand website usage
• Measure website traffic
• Maintain website security
• Provide relevant website functionality

You may be able to control or block cookies through your browser settings. Blocking certain cookies may affect website functionality.

13. Third-Party Websites & Services

Our website may contain links, integrations or references to third-party websites and services.

Examples may include payment platforms, social-media services, analytics services, courier services and other external platforms.

Once you leave STOREONE.CO.ZA or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

STOREONE GROUP is not responsible for the independent privacy practices of third-party websites or services that are outside our control.

14. Information Security

STOREONE GROUP takes reasonable technical and organisational measures designed to protect personal information against unlawful access, loss, misuse, unauthorised disclosure, alteration or destruction.

Security measures may include:

• Secure website hosting
• Password protection
• User-access controls
• Administrative controls
• Website security monitoring
• Software and security updates
• Encryption where appropriate
• Other reasonable security measures appropriate to the circumstances

15. Security Compromise or Data Incident

If STOREONE GROUP becomes aware of a security compromise involving personal information, we will assess the incident and take reasonable steps required under applicable law.

Where applicable, affected parties and/or the Information Regulator may be notified in accordance with the requirements of POPIA.

We may also take steps such as securing affected systems, investigating the incident, limiting further access and implementing appropriate corrective measures.

16. Retention of Personal Information

STOREONE GROUP retains personal information only for as long as reasonably necessary for the purpose for which it was collected or processed, unless a longer retention period is required or permitted by applicable law.

Retention may be necessary to:

• Complete transactions
• Provide products or services
• Maintain business and accounting records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect our legitimate business and legal interests

When personal information is no longer reasonably required, it may be securely deleted, destroyed, anonymised or otherwise disposed of in accordance with applicable requirements.

17. Your Privacy Rights

Subject to applicable law and any lawful limitations, data subjects may have rights including the right to:

• Request access to personal information held about them
• Request correction of inaccurate or incomplete information
• Request deletion where legally applicable
• Object to certain processing
• Object to direct marketing
• Withdraw consent where processing is based on consent
• Request information concerning the use of personal information
• Exercise other rights available under applicable privacy legislation

18. Objection to Processing & Marketing

Where applicable law gives you the right to object to processing, you may contact STOREONE GROUP and explain the processing activity to which you object.

You may also object to direct marketing in accordance with applicable POPIA requirements.

We will consider and respond to valid requests in accordance with applicable law.

19. Children's Privacy

STOREONE GROUP's website and services are not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

Where the processing of a child's personal information is legally permitted, we will apply the requirements and safeguards applicable to such processing.

20. Special Personal Information

STOREONE GROUP does not intentionally request special personal information through ordinary shopping activities unless there is a lawful reason to do so.

Where special personal information is processed, we intend to comply with the additional requirements applicable under POPIA and other relevant legislation.

21. International Processing & Transfers

Some technology, payment, hosting, analytics or other service providers used by an online business may process information outside South Africa.

Where personal information is transferred to or accessed from another country, STOREONE GROUP intends to do so only where the applicable legal requirements for cross-border transfers are satisfied.

This may include relying on an applicable legal basis, adequate protection, contractual safeguards, consent or another mechanism permitted by law.

22. Automated Decision-Making

STOREONE GROUP does not intend to make significant decisions about customers solely through automated processing where prohibited by applicable law.

Where automated technologies are used for website functionality, security, fraud prevention, analytics or similar purposes, their use will remain subject to applicable legal requirements.

23. Accuracy of Personal Information

We rely on customers and other data subjects to provide accurate and current information where necessary.

Please contact us if your personal information changes or if you believe that information held by STOREONE GROUP is inaccurate or incomplete.

24. POPIA & PAIA

STOREONE GROUP recognises the importance of South Africa's privacy and information-access framework.

Where applicable, requests concerning personal information may be handled in accordance with POPIA and applicable requirements under the Promotion of Access to Information Act 2 of 2000 (PAIA).

Where required, relevant information regarding access requests and applicable procedures may be provided through the appropriate STOREONE GROUP process.

25. Information Officer & Privacy Enquiries

STOREONE GROUP will maintain appropriate arrangements for handling privacy, POPIA and data-subject enquiries in accordance with applicable requirements.

For privacy-related requests, questions, objections or complaints, please contact us using the details below.

If a privacy matter cannot be resolved directly with STOREONE GROUP, a data subject may have the right to approach the South African Information Regulator or another competent authority, subject to applicable law and procedures.

26. Fraud & Identity Protection

STOREONE GROUP may process personal information to detect, prevent and investigate fraud, payment fraud, identity misuse, account abuse and other unauthorised activity.

This may include verifying order information, payment references, customer details and communications where reasonably necessary and lawful.

27. Changes to This Privacy Policy

STOREONE GROUP may update or amend this Privacy Policy from time to time to reflect changes in our business, technology, services, payment providers, legal requirements or privacy practices.

The updated version will be published on this page with a revised effective date where appropriate.

Customers are encouraged to review this Privacy Policy periodically.

28. Applicable Law

This Privacy Policy is intended to be governed by and interpreted consistently with the laws of the Republic of South Africa, including applicable privacy and data-protection legislation.

Where a provision of this Privacy Policy is found to be inconsistent with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the inconsistency.

29. Frequently Asked Questions