Vendor Terms & Conditions

Effective Date: July 2026

Welcome to STOREONE GROUP. These Vendor Terms & Conditions (“Vendor Agreement”) govern the relationship between STOREONE GROUP and all vendors, sellers, suppliers, distributors, manufacturers, and business partners selling products through the STOREONE marketplace platform.

By registering as a vendor, listing products, supplying inventory, or using our vendor services, you agree to comply with all terms stated in this agreement.

1. About STOREONE GROUP

STOREONE GROUP is a marketplace, furniture, retail, wholesale, and eCommerce business operating in South Africa.

Email: storeone.coza@gmail.com

Phone / WhatsApp: +27 84 858 6087

Website: storeone.co.za

Address: Silverton, Pretoria, Gauteng, South Africa

2. Vendor Eligibility

To become a vendor, you must:

Be at least 18 years old
Provide valid identification documents
Provide accurate business details
Comply with South African laws and regulations
Have legal authority to sell listed products

STOREONE reserves the right to reject any vendor application without prior notice.

3. Vendor Verification

All vendors must complete verification before approval.

Required documents may include:

South African ID / Smart ID
Passport
Driver’s License
Business registration certificate
VAT registration (if applicable)
Proof of address

STOREONE may request additional verification at any time.

4. Fulfillment Policy (FBS Only)

STOREONE operates strictly under Fulfillment by STOREONE (FBS).

This means:

Vendors supply inventory to STOREONE
STOREONE handles storage
STOREONE handles packaging
STOREONE handles shipping
STOREONE handles delivery coordination
STOREONE assists with returns

Fulfillment by Merchant (FBM) is not supported.

5. Product Listing Requirements

All product listings must contain accurate information including:

Product title
SKU
Category
Brand
Price
Stock quantity
Product images
Short description
Long description
Specifications

All information must be truthful, complete, and not misleading.

6. Product Standards & Compliance

Vendors guarantee that products are:

Authentic
Safe
Legal to sell
Not counterfeit
Free from hidden defects
Compliant with consumer protection laws

Prohibited products include:

Illegal products
Counterfeit goods
Weapons
Explosives
Hazardous materials
Expired consumables
Fraudulent digital goods

7. Inventory Submission

Vendors must deliver inventory to STOREONE’s operational hub.

Inventory may be inspected for:

Quantity accuracy
Packaging quality
SKU verification
Physical damage
Compliance

STOREONE may reject inventory that fails inspection.

8. Commission & Fees

Marketplace commission: 15% per successful sale
No commission on unsold inventory
Storage fees may apply
Return handling fees may apply
Promotional fees may apply

STOREONE reserves the right to revise commission or service fees with notice.

9. Payments to Vendors

Vendor payouts are made after:

Successful customer payment
Order completion
Fraud checks
Return/refund review period

STOREONE may withhold payouts for fraud investigations, disputes, chargebacks, or violations.

10. Returns, Refunds & Disputes

Customers may request returns for:

Damaged items
Wrong items
Defective products
Approved return requests

Vendors remain financially responsible for defects, false listings, product faults, and compliance issues.

11. Intellectual Property

Vendors confirm they own or have rights to use:

Product images
Brand assets
Logos
Descriptions
Marketing materials

Vendors indemnify STOREONE against IP infringement claims.

12. Vendor Conduct

Vendors must not:

Commit fraud
Manipulate prices unfairly
Upload false information
Mislead customers
Abuse STOREONE staff
Circumvent platform rules

13. Suspension & Termination

STOREONE may suspend or terminate vendor accounts for:

Fraud
Counterfeit goods
Repeated customer complaints
Policy violations
Illegal activities
Non-payment of fees

Termination may occur without prior notice in serious cases.

14. Limitation of Liability

To the maximum extent permitted by law, STOREONE shall not be liable for indirect, incidental, special, or consequential damages arising from vendor participation on the platform.

STOREONE’s total liability shall not exceed fees paid by the vendor during the previous 12 months.

15. Confidentiality

Vendors must keep confidential all non-public business information obtained through STOREONE, including pricing models, customer information, logistics data, and internal operations.